- To return an item please contact us within 3 days of receiving the package for a return authorization number, and write that number on the outside of your return package. Merchandise must be returned within 14 days of receiving the package.
- Merchandise must not be worn, altered, or washed.
- Merchandise must have all tags attached and be returned in original packaging. Merchandise returned without the original tag, or a damaged tag, will not qualify for a refund.
- Footwear must include the original shoe box in its original condition, without postal labels. Shoe box fees are charged when footwear is returned in a damaged shoe box, or without the original shoe box.
- Please Note: Shipping and handling charges are not refundable. Packages that arrive COD, the COD amount will be deducted from your merchandise refund.
- Sale items cannot be returned.
- In order to serve you most efficiently, we do not offer merchandise exchanges. You'll get the right size or color fastest if you simply place a second order. Once we receive your return, we'll credit your account.
REFUNDS & PROCESSING TIME
If your package arrives at AIMEEKU.com within the 14-day timeline specified above, your refund will be processed within 5 business days. You will be notified via email to the address listed on your account when this transaction has taken place. Your banking institution may require additional days to process and post this transaction to your account once they have received the information from AIMEEKU.COM.